Privacy Policy

Effective Date: June 2026 | Last Updated: June 2026

NTechEdge is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

1.1 Information You Provide Directly

• Full name, email address, phone number, and company name (via contact/demo forms)

• Payment information (processed securely - we do not store card numbers)

• Account credentials for registered users of our SaaS products

• Messages, feedback, and support requests submitted to us

• Business information provided for project proposals or service agreements

1.2 Information Collected Automatically

• IP address, browser type, operating system, and device information

• Pages visited, time spent on pages, referring URLs, and click patterns

• Cookies and similar tracking technologies (see Cookie Policy - Document 3)

• General geographic location (country/city level, based on IP address)

1.3 Information from Third Parties

• Public business information when you contact us for B2B services

• Information received via integrated platforms (Facebook, WhatsApp) when using our chatbot products

2. How We Use Your Information

Purpose	Legal Basis
To provide and manage our services to you	Performance of contract
To process payments and send invoices	Performance of contract
To respond to your enquiries and support requests	Legitimate interest
To send service updates, renewal notices, and important notifications	Legitimate interest
To improve our website and services based on usage patterns	Legitimate interest
To send promotional emails about new products or features	Consent (you can opt out)
To comply with legal obligations	Legal obligation
To prevent fraud and ensure security	Legitimate interest

3. Data Sharing & Disclosure

NTechEdge does not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in delivering our services (e.g., email service providers, SMS providers like BulkSMSBD, payment processors, cloud hosting providers). These parties are bound by confidentiality agreements and may only use your data to perform services for us.

• Legal Requirements: If required by Bangladesh law, court order, or government authority, we may disclose your information to comply with legal obligations.

• Business Transfer: In the event of a merger, acquisition, or sale of NTechEdge assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

4. Data Storage & Security

Your data is stored on secure cloud servers (MongoDB Atlas, hosted in geographically secure data centers). NTechEdge implements industry-standard security measures including:

• SSL/TLS encryption for all data transmitted to and from our website

• Bcrypt hashing for all passwords and PINs

• JWT-based authentication with secure token expiry

• Regular security audits and vulnerability assessments

• Role-based access control - only authorized NTechEdge personnel can access client data

• Automatic data backups with disaster recovery protocols

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

Data Type	Retention Period
Account information	As long as your account is active + 1 year after closure
Transaction records	7 years (Bangladesh tax law requirement)
Support communications	3 years
Website analytics data	2 years
Marketing opt-out records	Indefinitely (to honor your preference)
Deleted account data	Purged within 90 days of account deletion

6. Your Rights

As a user of NTechEdge services, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you

• Right to Correction: Request correction of inaccurate or incomplete data

• Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)

• Right to Restriction: Request that we limit how we use your data

• Right to Data Portability: Request your data in a portable, machine-readable format

• Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at privacy@ntechedge.com with your request. We will respond within 30 days.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. NTechEdge does not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at privacy@ntechedge.com and we will delete such information.

8. International Data Transfers

NTechEdge is based in Bangladesh. If you access our services from outside Bangladesh, your information may be transferred to and processed in Bangladesh or other countries where our service providers operate. By using our services, you consent to such transfers, which are subject to appropriate safeguards.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email or a prominent notice on our Website at least 14 days before changes take effect. Continued use of our services after updates constitutes acceptance.

10. Contact for Privacy Matters

Contact	Details
Privacy Officer	privacy@ntechedge.com
General	info@ntechedge.com
Address	ICT Tower (14th Floor), E-14/X, Agargaon, Sher-e-Bangla Nagar, Dhaka-1207, Bangladesh