Refund Policy
Effective June 2026Effective Date: June 2026 | Governing Law: laws of the People's Republic of Bangladesh
NTechEdge aims for complete client satisfaction. This policy outlines the conditions under which refunds or cancellations may be processed.
1. SaaS Products (Chat BD, Invoice BD, DukanDigit, etc.)
Free Trial
All SaaS products offer a 7-30 day free trial. No payment is required during the trial period. If you choose not to continue after the trial, your account will automatically be deactivated - no action needed and no charge will be applied.
Monthly Subscriptions
- You may cancel your monthly subscription at any time from your account settings.
- Cancellation takes effect at the end of the current billing period.
- No refund is issued for the remaining days of the current billing period.
- You retain full access to the service until the billing period ends.
Annual Subscriptions
- Annual subscriptions may be cancelled within 14 days of purchase for a full refund.
- After 14 days, annual subscriptions are non-refundable.
- Upon cancellation after 14 days, service continues until the annual period ends.
2. Custom Software Development Projects
Refund eligibility for bespoke development depends on the project milestone reached:
| Stage | Refund Policy |
|---|---|
| Before project start | 100% refund of advance payment if cancelled within 48 hours of signing |
| Discovery phase (Week 1) | 75% refund of advance payment |
| Design phase (up to 25% completion) | 50% refund of advance payment |
| Development phase (25%-75% completion) | No refund; work delivered to date will be provided |
| Testing/delivery phase (75%+) | No refund; final deliverable will be provided as per scope |
| Post-delivery | No refund after final acceptance sign-off |
In all cases, any work completed and delivered remains billable. NTechEdge will provide documentation of work completed at the time of cancellation.
3. ICT Equipment
- Equipment returns are accepted within 7 days of delivery if the item is unused, in original packaging, and in original condition.
- Defective or damaged equipment (manufacturing defect) may be returned within 30 days for replacement or full refund.
- Return shipping costs are borne by the client unless the return is due to our error.
- Custom-ordered or special-procurement equipment is non-refundable once ordered.
4. How to Request a Refund
- Email legal@ntechedge.com with subject:
Refund Request - [Your Name/Company] - [Service/Product] - Include your invoice number, purchase date, reason for refund request, and any supporting evidence.
- NTechEdge will acknowledge your request within 2 business days.
- Approved refunds will be processed within 7-10 business days via the original payment method.
- For bKash/Nagad payments: Refund to same mobile number. For bank transfer: Refund to same account.
5. Non-Refundable Items
- Setup fees and onboarding costs are non-refundable once setup is completed.
- SMS and WhatsApp notification credits consumed are non-refundable.
- Domain registration fees are non-refundable.
- Third-party service costs incurred on your behalf are non-refundable.
- Training sessions completed are non-refundable.